“To Be the Best Decision our Clients make” drives VMSI to be uniquely focused on the essentials of customer satisfaction through proactive customer and employee relationships to ensure unparalleled service delivery.  We believe neither customer nor employee should ever have to struggle to navigate a bureaucracy to reach the right person, get answers, do business or get the support expected.    We are 100% accessible to our customers and employees 24 hours/day, 7 days/week, 365 days/year because customer service drives everything we do.